AnyMP4 Android Data Recovery FAQ

Q 1. No response after connecting Android device(s)
Q 2. Install and reinstall the device driver
Q 3. Authorize the Android device
Q 4. What is USB Debugging Mode
Q 5. How to open USB Debugging Mode
Q 6. Exception Handling
Q 7. How to grant FoneGo root privilege

Q 1. No response after connecting Android device(s).

Under this circumstance, please try another connection mode, such as MTP, PTP and USB Mass Storage.

MTP: MTP stands for "Media Transfer Protocol." When adopting this protocol, the Android device will be loaded to the computer as a "media device." MTP mode was widely promoted as a standardized protocol for transferring media files to digital players via Windows Media Player and similar applications.

PTP: PTP stands for "Picture Transfer Protocol." When Android uses this protocol, it appears to the computer as a digital camera.

USB Mass Storage: USB mass storage is the standard protocol used by flash drives, external hard drives, SD cards, and other USB storage devices. The drive makes itself completely available to the computer, just as if it were an internal drive.

Q 2. Install and reinstall the device driver.

After you have checked USB Debugging Mode, installed the device driver or trusted the computer, the device still can't be read, follow the operations below:

1. When connecting the device to the computer, there will be a pop-up prompt to remind you to install the driver first if there's no driver detected. Check Install.

2. If the device still fails to connect after the driver has been installed successfully, please check whether the driver is disabled under Device Manager. You can find the driver in Device Manager—Android Phone. Right click the certain node and click Enable if the driver is disabled. The device then will be connected to the computer.

Q 3. Authorize the Android device.

Please check "Always allow from this computer" on your device if it asked you to do so. If the prompt box disappear by accident, please disconnect the device and try to connect again.

Q 4. What is USB Debugging Mode?

USB Debugging Mode refers to a developing function provided by Android. With this function, users can copy and transfer data between computer and Android devices, install APPs on Android devices, read log data, etc.

Note: The USB Debugging Mode is off by default. You need to turn it on manually. The wired connection can be established only if the USB Debugging Mode is turned on.

Q 5. How to open USB Debugging Mode?

For Android 2.3 or earlier

Step 1. Go to device Settings.
Step 2. Check Application.
Step 3. Click Development.
Step 4. Check USB Debugging Mode.

For Android 3.0-4.1

Step 1. Go to device Settings.
Step 2. Click Developer Options.
Step 3. Check USB Debugging Mode.

For Android 4.2 or later

Step 1. Go to device Settings.
Step 2. Click About Device.
Step 3. Find Build Number and tap it for 7 times continuously.
Step 4. Go back to Settings and click Developer Options.
Step 5. Check USB Debugging Mode.

Q 6. Exception Handling

If you have checked USB Debugging Mode, installed the driver and trusted the device, but the device still can't be read, do as the following operations:

1. Unplug the USB cable
2. Go to the Settings -> Applications -> Development of your device, uncheck the USB debugging mode and then check it back again.
3. Connect your device with the program once again.
4. If the device still can't be connected to the program, please contact us at support@anymp4.com

Q 7. How to grant FoneGo root privilege?

If your phone didn't pop out window to grant FoneGo root privilege before scanning files, follow the operations below on the premise that your phone has been rooted, and you have FoneGo on your phone.

Authorise with SuperSU