FAQs of Device Cannot Be Detected by AnyMP4 Phone Software

When you connect iOS or Android device to computer, but this software cannot detect your device. You could follow the solutions below to fix it.

Cannot detect device

Part 1: Fix problems about iOS device cannot be detected

1. Check if you have installed iTunes up-to-date

While running AnyMP4 software, you should not run iTunes at the same time. However, you need to install iTunes on your computer firstly. For using the latest iOS device like iPhone XS, XR, X, etc., you should download and install the latest iTunes.

Download iTunes on Windows 32-bit:
https://www.apple.com/itunes/download/win32

Download iTunes on Windows 64-bit:
https://www.apple.com/itunes/download/win64

Download iTunes on macOS:
https://www.apple.com/itunes/download/macos

2. Check if you have trusted your computer

Considering the security settings from Apple, you should tap Trust on your iPhone/iPad/iPod touch, if it is the first time that you connect your iOS device to computer.

Note: For iOS device running in iOS 12 and above, you need to input the PIN password to confirm your trust.

Trust Computer iPhone

3. Check if USB port and cable is problematic

If your USB port or cable is problematic, then it also causes a failure of iOS device detection.

Just try to change another USB cable or port and then see if the problem will be solved.

Change USB Cable

4. Check if iOS connection with iTunes is normal

Only iTunes can detect your iOS device, and then our software can recognize your iOS device. So just exit the software, run iTunes, and go to check if iOS device icon appears in iTunes.

Check iPhone icon on iTunes

5. Check if iPhone is in normal state

Make sure your iPhone is in normal mode, instead of DFU or Recovery mode

If you get some settings unwittingly while connecting your iOS device to computer, you may get your iPhone into DFU mode (iPhone screen is black) or Recovery Mode (There is an iTunes-connection icon appear in iPhone screen).

When your iPhone is in abnormal mode, you should exit it right now to let it work normally.

iPhone Recovery Mode

Part 2: Solve issues about Android device cannot be detected

1. Enable USB Debug

To connect your Android device to PC, you need to enable USB Debug firstly. It enables Android users to get more accesses to Android phone.

Enable USB Debug

Enable USB Debugging on Android 4.2 or later

Step 1. Go to "Settings" > "About phone".

Step 2. Tap "Build number" for 7 times till "You are now a developer" pops up.

Step 3. Back to "Settings".

Step 4. Click "Developer options" > "USB debugging".

Transfer files Mode

Enable USB debugging on Android devices with the system 3.0 - 4.1

Step 1. Go to "Settings".

Step 2. Tap "Developer options".

Step 3. Check "USB debugging".

Transfer files Mode

Enable USB Debugging on Android 2.3 or earlier

Step 1. Go to "Settings".

Step 2. Tap "Applications".

Step 3. Choose "Development".

Step 4. Check "USB debugging".

Transfer files Mode

2. Make sure your phone is in Transfer files mode, instead of Charge Mode

Each mode of your Android has its own rules. So when you need to transfer data on your device, you need to select the Transfer files mode.

Transfer files Mode

3. Install and trust FoneGo

FoneGo is the safe data management application from Aiseesoft, which lets you manage your Android data on computer via Aiseesoft Android related software. It only reads the data from Android phone without virus, but do not do any other things. It is reliable and trusted by many users and passed the security verification.

On your Android phone, tap "Continue" in the popup screen to agree with the rules > Then check hit "INSTALL" > Toggle "Trust this app" ON and "Done" to install this application on your Android phone.

Transfer files Mode

4. Access permission (contacts and SMS) on some phones

After you have installed FoneGo on your Android phone, you also need to trust this app manually on some Android devices.

Go to "Settings" > "Apps & Notifications" > "Permissions" > Find "FoneGo" and tap it > Toggle "Contacts" and "SMS" ON > Hit "Set individual permissions" > Toggle on "Trust this app".

Transfer files Mode

5. Allow MTP

When you connnect your phone to PC, if there appears "MTP connect" request on your device, please allow it.

Transfer files Mode

6. Update software or device drive software

As the standingout program brand, we update our software continually to keep up with The Times. And our software will also be applicative for the latest phone. Please check the version of the software and USB device drive software. Make sure they are the latest version.

7. Check USB cable or port issues

Sometimes, the USB cable is out of order. If it doesn't work, try with another USB cable or port.

After trying all the solutions mentioned above, you should have fixed the problem that iOS or Android device cannot be detected by software. Still cannot detect? Just contact our support team.