FAQs of iOS Device Cannot Be Detected by AnyMP4 iPhone Software

When you connect iOS device to computer, but this software cannot detect your iOS device, you could follow the solutions below to fix it.

Cannot detect device

1. Check if you have installed iTunes up-to-date

While running AnyMP4 software, you should not run iTunes at the same time. However, you need to install iTunes on your computer firstly. For using the latest iOS device like iPhone XS, XR, X, etc., you should download and install the latest iTunes.

Download iTunes on Windows 32-bit:
https://www.apple.com/itunes/download/win32

Download iTunes on Windows 64-bit:
https://www.apple.com/itunes/download/win64

Download iTunes on macOS:
https://www.apple.com/itunes/download/macos

2. Check if you have trusted your computer

Considering the security settings from Apple, you should tap Trust on your iPhone/iPad/iPod touch, if it is the first time that you connect your iOS device to computer.

Note: For iOS device running in iOS 12 and above, you need to input the PIN password to confirm your trust.

Trust Computer iPhone

3. Check if USB port and cable is problematic

If your USB port or cable is problematic, then it also causes a failure of iOS device detection.

Just try to change another USB cable or port and then see if the problem will be solved.

Change USB Cable

4. Check if iOS connection with iTunes is normal

Only iTunes can detect your iOS device, and then our software can recognize your iOS device. So just exit the software, run iTunes, and go to check if iOS device icon appears in iTunes.

Check iPhone icon on iTunes

5. Check if iPhone is in normal state

Make sure your iPhone is in normal mode, instead of DFU or Recovery mode

If you get some settings unwittingly while connecting your iOS device to computer, you may get your iPhone into DFU mode (iPhone screen is black) or Recovery Mode (There is an iTunes-connection icon appear in iPhone screen).

When your iPhone is in abnormal mode, you should exit it right now to let it work normally.

iPhone Recovery Mode

After trying all the solutions mentioned above, you should have fixed the problem that iOS device cannot be detected by software. Still cannot detect? Just contact our support team.

author Posted by Ted Klarso to iPhone
August 06, 2019 12:50