Why Amazon Error Code 1060 Happens and How to Fix This Problem

Why Amazon Error Code 1060 Happens and How to Fix This Problem

“I received a new T4000 box recently, but I am unable to stream or download Prime Video, when I try, the screen goes blank for a while and then returns Amazon error code 1060, how to fix it?” Today, we can catch the latest show or exclusive programs on streaming platforms, such as Amazon Prime. However, some users reported that Amazon Prime Video had stopped working, the show had disappeared, and instead can only find themselves staring at a blank screen. This post helps you to fix this problem easily.

Amazon Error Code 1060

Part 1: What Is Amazon Error Code 1060 and Why It Appears

When Amazon error code 1060 occurs, chances are that your network is not working or bandwidth speed is too low. It is not limited to a specific streaming device. It can happen on computer and mobile devices.

Part 2: 5 Solutions to Fix Amazon Error Code 1060

Solution 1: Switch to a Cabled Network

Laptop Connected to Internet

If you are using a Wi-Fi network and Amazon error code 1060 occurs, you’d better switch to a cabled connection. That can ensure the signal is strong enough for sustain HD playback.

Solution 2: Check Your Bandwidth

In order to stream videos on Amazon Prime, you need enough bandwidth. If bandwidth is too low, Amazon Prime won’t work.

Check Internet Speed

Step 1: Open a browser on your device and visit https://www.speedtest.net/.

Step 2: Click Go to start testing your network speed.

Step 3: When testing completes, check the result. The minimum bandwidth is 900kbps on desktop and 3.5Mbps for smart TV.

Solution 3: Reset Your Router

If Amazon error code 1060 still persists, you’d better restart and reset your router.

Reset Router

Step 1: Press the Off button on the back of your router.

Step 2: 30 seconds later, turn the router back on. Now, try to stream video on Amazon Prime and it should work well.

Note: The design of each router is a bit various.

Solution 4: Close Other Software

Amazon error code 1060 will occur if you open too many programs. So, closing other programs can help.

Close Background Programs

On PC: Press Ctrl + Alt + Delete to open Task Manager, select unneeded tasks and click End task button.

On Mac: Open Automator through Spotlight, select Application and click Choose. Then select Quit All Applications.

Solution 5: Disable VPN

Some people use VPN on their devices in order to protect privacy and hide internet footage. However, it may impact the internet connection and lead to Amazon error code 1060. In such case, you have to disable it.

Part 3: Best Ways to Download Amazon Prime Video

Method 1: Download Amazon Prime Video on Desktop

If your bandwidth is insufficient, you’d better download videos from Amazon Prime and watch them offline. AnyMP4 Screen Recorder is a 100% working method to download any videos from the stream platform.

Basic Features of the Best Amazon Video Downloader

How to Download an Amazon Video on Desktop

Step 1: Install Amazon downloader

Launch the best Amazon downloader after installing. Choose the Video Recorder option to open the main window. To customize options related to output, hotkeys, and more, click the Gear icon to open the Preferences dialog.

Video Recorder

Step 2: Record Amazon video

Make sure to turn on DISPLAY and set the recording area based on the Amazon video player. Then enable System Sound option and adjust the volume. Disable Webcam and Microphone, which are used to add your face and voice to the recording. Click the REC button and start playing the Amazon Prime video.

Start Recording

Step 3: Save Amazon video

When the video playback is done, click the Stop button and the preview window will pop up. Play the video recording and click Save if you are satisfied.

Preview Video

In this way, you can also save the music from Pandora, SoundCloud, Apple Music, etc., easily.

Method 2: Download Amazon Prime Video Online

AnyMP4 Free Online Screen Recorder is an easy way to download Amazon Prime video that is not playing well. As an online app, it is free to use with no limit.

Key Features of the Best Online Amazon Downloader

1. Download Amazon videos with no installation.

2. Free of charge without recording length limit.

3. Available to almost all web browsers.

How to Download Amazon Video Online

Step 1: Open https://www.anymp4.com/free-online-screen-recorder/ in a browser and click Launch Free Recorder to get the launcher.

Launch Recorder

Step 2: Hit the Gear icon to open the Setting dialog. Set Video format, Location of output files and other options. Hit OK to confirm it.

Settings Dialog

Step 3: Click the Monitor icon and set the recording area. Keep Webcam disabled and choose the audio source.

Recorder Interface

Step 4: Press the REC button to start recording the Amazon video that is not playing well. When it is done, click Stop to save and download it.

Part 4: FAQs of Amazon Error Code 1060

How do I fix insufficient bandwidth on Amazon?

Firstly, use a cabled internet connectivity, which is better than Wi-Fi. Then close all other programs. Or you can switch to a better network directly.

What are the problems with Amazon Prime video?

Major Amazon Prime problems include videos are too slow, videos are not even loading, streaming is stuck in buffering, and more. Amazon usually offers error code to tell you why video is not playing, such as error code 1060 means impossible network.

How can I watch Amazon Prime Instant Video on my TV?

Get the latest Chromecast app. Open Prime Instant Video and Chromecast app. Cast screen and connect to your TV. Now, the video will play on large screen.


This troubleshooting has told you how to fix the Amazon error code 1060. This alert usually occurs after a blank screen and means your internet connection is not good enough for video stream. If your network is not stable, downloading Amazon videos offline is a good way to enjoy your favorite programs. AnyMP4 Screen Recorder can help you to do it quickly. AnyMP4 Free Online Screen Recorder is a simple choice to do the job online. More troubles? Please leave your message below this post and we will reply it as soon as possible.

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June 24, 2020 15:57

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